Cancellation policy
Plans change — here's how it works.
- More than 48 hours before pick-up (NZ time): full refund to your card.
- 24–48 hours before pick-up: 50% refund.
- Less than 24 hours, or no-show: no refund.
- If we have to cancel, you get a full refund.
Refunds go back to the card used to pay.