Cancellation policy

Plans change — here's how it works.

  • More than 48 hours before pick-up (NZ time): full refund to your card.
  • 24–48 hours before pick-up: 50% refund.
  • Less than 24 hours, or no-show: no refund.
  • If we have to cancel, you get a full refund.

Refunds go back to the card used to pay.